Unless other arrangements are made, payment in full is required at the time of pick-up or before delivery. Company or certified checks are accepted, or you may pay COD. We bill net 10 days from invoice date, which is the shipping date.

LVP offers a one (1) year limited warranty from date of invoice for defective materials and workmanship.

Defective merchandise claims must be approved by LVP Customer Service Department.

Manufacturer’s defects include defective finish, bad joinery fits, veneer lifting, seasoning and glue line splits, shoddy workmanship and inferior materials. LVP Products must be inspected immediately after removal from the protective carton. LVP is not responsible for un-cartoned products damaged in a distribution facility, intransit to a consumer or by the installer.

A consumer is responsible for a minor amount of deluxing and minor touch-up repairs.

LVP requests cooperation from consumers and dealers to repair defective products, seek replacement parts, or seek a discount. All claims must be documented with a description of the defect, photographs and/or samples, and a written inspection report. The purchase order number and the LVP invoice number of the merchandise in question must be included.

Claims for warranty must be submitted in writing to LVDI Customer Service Department within the designated time.